Refund Policy

Introduction

This Refund Policy explains how refund requests are handled for BunnyCMS products and services.

BunnyCMS provides software services, custom development, and digital products. Due to the nature of these services, refund eligibility is limited and evaluated on a case-by-case basis.

By purchasing BunnyCMS services, you acknowledge and agree to this Refund Policy.

SaaS Subscriptions

BunnyCMS operates primarily as a subscription-based software service (SaaS).

When a subscription is purchased, our team may immediately begin work related to setup, configuration, integrations, or support.

Subscription payments cover access to the service and work performed by our team during the billing period.

Because work may begin immediately after payment, subscription payments are generally non-refundable.

Customers may cancel their subscription at any time. Access to the service will remain active until the end of the current billing period.

One-Time Purchases

Certain BunnyCMS products may be purchased as one-time payments, including:

• Lifetime software licenses
• Software modules or add-ons
• Custom development or integration work

These products involve immediate access to software or development resources and therefore are typically non-refundable once delivered or initiated.

Refund Exceptions

Refunds may be considered in limited situations, including:

• Duplicate payments
• Billing errors
• Technical issues preventing the service from functioning as intended

Each case will be reviewed individually to determine whether a refund or credit is appropriate.

Chargebacks

If you believe a payment was made in error, we strongly encourage contacting us first before initiating a chargeback with your payment provider.

We are committed to resolving billing issues quickly and fairly.

Contact

If you have questions about this Refund Policy or wish to request a refund review, please contact us through the contact form on our website:

https://bunny-cms.com/contact